Shipping Rates
Shipping rates are applied per order, based on order amount before taxes.
| Order Amount | Shipping Cost |
|---|---|
| Up to $24.99 | $15.00 |
| $25 - $99.99 | $20.00 |
| $100 - $174.99 | $25.00 |
| $175 - $249.99 | $30.00 |
| $250 - $349.99 | $40.00 |
| $350 - $449.99 | $75.00 |
| $450 - $649.99 | $90.00 |
| $650 - $1999.99 | $125.00 |
| $2000 - $2999.99 | $150.00 |
| $3000+ | $200.00 |
Tracking the Shipment
As products in an order are shipped, Culitrade sends shipment notification emails containing the carrier and tracking numbers for each shipment. Please note that it can take up to 24 hours for carriers to update their systems. Don’t fear if the tracking number provided yields no results on the carrier’s site. After 24 hours live tracking information will be available. If you ordered more than one item, you may receive shipping information separately for each item.
Shipping Tips
To provide you with the best shipping experience possible, please keep these tips in mind when purchasing from our site:
- Verify the shipping address is correct.
- If a shipment is going to a business or commercial address, and not a residence, please list the name of the business so the carrier delivers the shipment to the correct business location.
- Carriers do not deliver to PO Boxes; Please do not list a PO Box as the shipping address. This may cause a delay in processing the order!
- Shipments to a business operating from a residence will be considered delivered to a residential address.
- Be sure to include an accurate phone number when placing an order online. There may be questions that arise as we work to fulfill the order, and we may need to get in contact quickly!
Products May Ship from Multiple Locations
If you purchase multiple products in one order, they may be shipped from multiple locations. As such, products that you order may arrive in multiple shipments at varying times.
Delivery Timing
Since products will ship directly from the manufacturer, so delivery times may vary. Common carrier shipments take between 1 to 10 business days to arrive, depending on the proximity of delivery address to shipping origin. Ground shipping takes anywhere from 1 to 7 business days. If the shipment is scheduled to arrive on a holiday, please add an additional day for delivery. All common carrier and ground shipment delivery times are estimates and not guaranteed.
Standard Common Carrier Delivery
All standard common carrier shipments are curbside delivery only; inside delivery, uncrating and installation are not included.
Liftgate Service
A liftgate is a motorized platform on the back of the truck that will lower the shipment from the truck down to the ground. This service is very important for customers that do not have a semi-truck compatible loading dock or a forklift. When an order is placed on Culitrade we will assume you need liftgate service.
- Liftgate service is mandatory for residential delivery (see below for residential versus commercial delivery).
- Liftgate service refers only to getting your shipment to ground level, no further.
- Liftgate service does not include taking items into your business.
- The driver is not permitted to assist in unloading your shipment.
- Liftgate service is not included in Free Shipping promotions.
Residential Versus Commercial Delivery
During the checkout process, you will be asked if you are shipping to a residential or commercial address.
- A residential address is any house, apartment, dormitory, prison, military base, farm, ranch, or other living space, even if a business is operated from such an address. Please note, schools and churches are also considered residential addresses by common carriers.
- Common carriers define a commercial address as any commercial or industrial site with a semi-truck compatible loading dock that is open during normal business hours (9 a.m. to 5 p.m.). If the order is shipped via common carrier, the carrier will be in contact to arrange delivery if the option of “Call Before Delivery” is selected during checkout.
Residential or Limited Access Shipping Information and Notice
Deliveries made to residential or limited access areas, such as a university, prison or military base may incur an additional shipping charge. It is the purchaser’s responsibility to identify if the shipping destination is residential or limited access. If the information provided is incorrect, Culitrade reserves the right to charge the purchaser upon receipt of charges from the carrier. An order placed by a business operating at a residential address will be considered a residential shipment and be charged as such for delivery.
Redelivery or Reconsignment
If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to change the shipping address.
If an address change is requested, we will be in contact via phone/email regarding the amount of the carrier's reconsignment fee. If we do not receive confirmation accepting the fee and confirming the address change, we will leave the address as it was originally entered during the checkout process.
Redelivery fees may apply if the carrier attempts delivery and is unable to deliver for reasons that are within the customer’s control.
Inspecting the Shipment for Damage
While the delivery driver is present, please inspect the shipment for damage. Once the driver leaves, the customer become responsible for reporting any damages to the freight company.
Verify that the products delivered are what was ordered. Unpack everything and keep all the original packaging materials. Customers should not discard pallets or boxes until they’re certain they’re keeping the products.
Inspect the shipment to identify if anything is damaged or missing. If its suspected products are missing, ask the driver how many boxes are listed on the bill of lading and count all boxes present.
Inspect each box for markings, dents, dings, creases, holes, punctures or broken pallets. Be sure to take pictures of all damages. Note any damage on the proof of delivery receipt and request the driver open the damaged box. If the driver refuses, contact us at customerservice@culitrade.com to report this or refuse the shipment and note refusal on the proof of delivery receipt.
If the boxes look to be in perfect condition but cannot be opened with delivery driver present, we recommend writing “subject to inspection” next to signature, to be inspected later for concealed damaged. If any damage is not reported before the delivery truck departs, Culitrade will be unable to offer reimbursement for the damaged products. Once the driver leaves, the customer has 48 hours from delivery to notify us of any damaged or missing products.
Once you have completely inspected everything, follow the steps below:
- If there is no damage and everything is perfect, accept the shipment and sign off on the proof of delivery receipt.
- If there is slight damage, note all damage on the proof of delivery receipt. If the slight damage is not acceptable, refuse by noting “refused” on the proof of delivery receipt and contact us at customerservice@culitrade.com within 48 hours of delivery.
- If the slightly damaged shipment is kept, note the slight damage on the signed proof of delivery receipt. Confirm the delivery driver acknowledges the slight damage noted on the form by signing it before departing.
- If there is significant damage, refuse the shipment. Please make note of the damage and be sure to take photos of the damage (packaging and product). Contact us at customerservice@culitrade.com within 48 hours of delivery to start the returns/replacement process.
- If part or all of the shipment is damaged and is NOT noted in any way on the form, Culitrade CANNOT guarantee any reimbursement for damages.